Personal Accounts of Great Property Management
What does great property management really mean? Two examples of how the same problem was handled differently may help illustrate this. In Tempe, Arizona the summer time temperatures can reach dangerous levels. One summer while in college, our swamp cooler broke. Try to spend one night sleeping in a house with an interior temperature above 105 degrees Fahrenheit, and you understand the very low comfort level. Spend three nights in that house, and you begin to fall apart. Dry heat or not, it’s like roasting in an oven. In this situation, we called the property manager who came over right away to see if he could fix the swamp cooler. After about an hour, he left, saying he’d be right back. About thirty minutes later he was back with a brand new swamp cooler.
Now, flash forward a few years…different rental property, different management company, same situation. In the middle of August the swamp cooler broke. This time, it wasn’t dry heat, it was the middle of the monsoon season. A time in Valley of the sun that many people don’t realize occurs. It’s when the humidity soars just as high as the temperatures. My roommate had an 18 month old son, so aside from our discomfort we were worried about his well-being. I called the property manager. No response. I began to call once a day, and record the time and date that I called. After 2 weeks I got a hold of him and asked if he had listened to my message. He said yes. So, I made him aware of the fact that I had a record of each time I had called, and that if we did not have cooling by that afternoon I would call a lawyer. The lawyer was my best friend, and she was livid over the situation. We did get a new swamp cooler that afternoon.
In taking care of the maintenance of a property, the manager is taking car of the people who are renting that property. It is a human thing, a caring thing. When searching for a place to live in Nova Scotia, I did a little research and found myself at a website where customers had written reviews of the TransGlobe Property Management Company. It was the human touch that everyone wrote about. It was more than the fix-it jobs done, it was that the tenants felt that the company actually did care about them. That is what great property management means, and that is why I chose to rent a place from them when I chose my apartment in Nova Scotia.
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