Customer Service and Social Services
Excellent customer service skills are becoming a highly recognized aspect of all industries and career fields. Steven Barbarich recognizes this and applies it as a main component in his own work. In general, the concept of costumer service has expanded far beyond the simple restaurant and retail aspect and is often incorporated into job training and necessary continued education credits. It is an essential component of most business practices and many people are surprised to discover that even applies to social services. A solid example is found with domestic violence shelters.
Women who enter a domestic violence shelter are often in a state of emotional turmoil and life chaos. Crisis counseling is a standard element with their arrival, and also throughout their stay in the shelter. What is often misunderstood is the necessary professional orientation to customer service satisfaction at all stages in their stay. It is particularly important to remember this in the domestic violence setting as well as other fields where the assumption may be that the service provider is actually doing the consumer the favor by offering the service. It is essential to keep a perspective of providing a service to clients and to do so the best of one’s ability and training.
Costumer service examples in the shelter setting include a demonstration of respect for the client and the choices she makes, regardless of whether or not the staff member personally agrees with them. It is true that the staff is their to provide resources and guidance in making life changes and processing through the abuse the client has suffered, although it should always be remembered that it is the client’s life and she has the right to do what she feels is necessary. The staff person is providing the service of information and guidance and should never criticize a client who does not wish to act on these services.
06.26.09Outdoor living
As soon as the temperatures hit sixty degrees in Ohio we had our shorts on and we were ready for summer. Sometimes we would get our hopes up too soon and Mother Nature would be playing a trick on us and go right back into winter.
That is what makes summer so much fun in the Midwest, or anywhere where there is a definite winter, you live outside the entire summer because you’re just not sure when the next time you will get to be outside. So summer means grilling out and having parties.
Having a grill is one of the best ways to cook. Even when it was snowing my dad would fire up the grill because he wanted a steak so much. So despite the fact that we had to cover ourselves in bug spray we were going to move the party outdoors.
I became totally spoiled when my parents moved the family out to Arizona. You could grill all year long and the magic of the summer season changed. Mostly because it was a little bit warmer than back in Ohio.
Out here in Arizona people are lucky enough to get to live outdoors almost year round. They can grill outside and have parties while the rest of the country is out shoveling snow and making snowmen. After being out here, you start seeing that people have these massive outdoor kitchens in their backyard almost more extravagant than the ones in their house.
You can see some on the website of Steven Barbarich, chooseoutdoorkitchens.com. It’s really amazing what they can do now. It’s a far cry from the plain old charcoal grills of the past.
No matter where you live it seems grilling is a part of the American family and life. There is just something about grilling out with your family, no matter what time of year it is.
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