There are often issues within a team. Some people may be gossips, others may just not get along. When these issues start to occur not only does it hurt the team unity, but it can also hurt your business a lot. When a team isn’t working well together customers are more likely to complain because they won’t be able to get the level of service they deserve. If it gets bad enough some of those customers may decide to take their business somewhere else. It may also be harder to get new customers at this point because word of mouth works both ways for the good and the bad. If you are particularly bad it will get around. Potential customers may also be able to sense the disharmony without having to spend a lot of time or money around the team. Be careful of this happening with a team. However, there can be warning signs that a team is not working well together before a problem really sets in and it can quickly be fixed with some work on the specific problems using various team building seminars.
Usually what is going on such as bickering, gossiping, absent members and disorganization are all just symptoms and are usually not actually the problem at hand. Some of the problems that a team might struggle with can include not being sure who is in charge in the team or what role each person plays. If a new person comes in and their role is not explained to them or to the rest of the team chaos is sure to ensue.
When a group of people are not trained properly they will cause problems without knowing how to fix them or who to go to. If they think they know how to fix something when they don’t, sometimes they will cause unnecessary problems for the customer. This can be manifested as them fixing a problem only to cause another one, or it can manifest itself as them giving bad advice to customers. Both of these things will upset a customer a lot. Better corporate training is a good cure for this in the future, but training the team to work together can also be a solution.