Excellent customer service skills are becoming a highly recognized aspect of all industries and career fields. Steven Barbarich recognizes this and applies it as a main component in his own work. In general, the concept of costumer service has expanded far beyond the simple restaurant and retail aspect and is often incorporated into job training and necessary continued education credits. It is an essential component of most business practices and many people are surprised to discover that even applies to social services. A solid example is found with domestic violence shelters.
Women who enter a domestic violence shelter are often in a state of emotional turmoil and life chaos. Crisis counseling is a standard element with their arrival, and also throughout their stay in the shelter. What is often misunderstood is the necessary professional orientation to customer service satisfaction at all stages in their stay. It is particularly important to remember this in the domestic violence setting as well as other fields where the assumption may be that the service provider is actually doing the consumer the favor by offering the service. It is essential to keep a perspective of providing a service to clients and to do so the best of one’s ability and training.
Costumer service examples in the shelter setting include a demonstration of respect for the client and the choices she makes, regardless of whether or not the staff member personally agrees with them. It is true that the staff is their to provide resources and guidance in making life changes and processing through the abuse the client has suffered, although it should always be remembered that it is the client’s life and she has the right to do what she feels is necessary. The staff person is providing the service of information and guidance and should never criticize a client who does not wish to act on these services.
No related posts.
Leave a Reply